The UPS Store - Austin, Texas

Sophia Vasquez

This is a great location right in the heart of The Domain. I stopped by almost a minute or right at closing time. I had all the time in the world to go, but I decided to go last-minute and was expecting to not be serviced or be rushed, plus rudeness. Nae, the rep onsite, was wrapping up with a customer and had another she was simultaneously helping. She realized it was closing time, and locked up, but helped me without any hesitation, rush, was professional, efficient, quick, informative, and delightful. Her smile was contagious and perfect Christmas Spirit of shipping/mailing gifts. The store overall has always been helpful.

FRAN COMO

I’d like to say that Panda who is at the service desk of this business is one of the most efficient workers I’ve ever met in Austin! She’s polite and always handles my affairs with a smile. Keep up the good work! You are appreciated Panda!

Adam Lewis

I don't know what sort of drugs these workers are on, but they are TOO happy to be handling packages all day. I have been here half a dozen times and every worker has been so nice and excited to help every customer, which is unusual for a location that probably 90% of what they do now is handle thousands of Amazon returns every day. Definitely recommend over any other package shipping store.

Raymin Komeili

$5 for a single page print? That's daylight robbery! I had an extremely unpleasant experience at this UPS store. Not only did they charge an exorbitant amount for a simple printout, but they also insisted I log into my email on a public computer, compromising security.
The staff's behavior was rude. When I tried to post an envelope that I securely sealed myself, the employee showed attitude and made the process unnecessarily difficult. To add to the frustration, shipping a box back to Amazon was met with similar resistance.
I would strongly advise against visiting this UPS store. The combination of overcharging for basic services, rude staff, and impractical security requests made my visit extremely unpleasant. Customer service and reasonable pricing should be a priority for businesses, but sadly, this store falls short on both fronts. Not recommended at all.

Mike DeCesaro

I have had nothing but positive experiences at this location before today, and on my prior visit hauled a heavy shipment into the back room so one of the workers involved below didn’t have to. I'm not sure what happened before I got there today but I would steer clear of this location going forward.

I came in with a pre-packaged shipment and asked to ship it with "insurance", which set both the counter worker and the supposed store manager "Panda" off firmly telling me that they do not offer insurance. I told them that I shipped something a few months ago at this location, and paid to have it packaged so it would be covered at market value if it was lost or damaged in transit, which is what I was referring to as "insurance". Long story short, they DO offer coverage but they don't call it insurance. That word is apparently a trigger at The UPS Store.

Once I passed my vocabulary lesson, and after I asked if I should go somewhere else because it seemed like they didn't want to handle my shipment, we proceeded and they began entering the shipment info in. I was asked what was inside, and told them the category (car part/supercharger). The alleged manager Panda immediately got up, went out of sight, and then came back and asked me very suspiciously if it was new or used, to which I answered used.

She then rudely refused the shipment as "used superchargers have oil" and "she knows a little bit about cars" (I’m guessing she disappeared to go google "do superchargers have oil" but I digress) despite me telling her the entire unit was disassembled prior to packaging and there was virtually no oil in the box. It was blatantly obvious that she was fishing for a reason to turn me away, and she found it.

I reiterated to them that I literally just shipped "oil filled car parts" at that location recently, even declaring said shipment accurately and truthfully as "shock absorbers”. The alleged managers response to that was telling me that I must have lied to the employee when shipping them.

Judging by the other reviews for this location I doubt the employees or management actually read these, but if you do - please find peace with whatever it is that is causing you to treat other people the way you do. It’s one thing to give poor service but another to call customers liars to their face because you are having a bad day. Be better, if not for us then for yourselves.

Miranda Neeley

My husband and I visited the store last Sunday to ship fragile vinyl records that we purchased while in town. Upon receipt of the package, I was super happy with the packaging quality!! I wish I had the employees name to give a shout out. Thank you for taking care of my records!

Shaniya Gee

Every single time I receive a package from this facility it goes wrong I'm not sure if they don't train their employees correctly or what the issue is but if the item that I purchased is worth any type of money, just know it's gonna be a struggle for me to get it. Honestly, I've never really had an issue from UPS until it comes from this Facility.

Frank Curry

This store is always busy but what I’m amazed about is how efficiently it is run. The customers are greeted as they walk in. The employees know their jobs, the equipment and the level of annoyance that customers can bring with the limited parking. But hey, we’re all in this together and employees with names like Panda and Peaches, this feels like old Austin.