Flywheel - Omaha, Nebraska

Colin Willems

Perfection. A U.K. Business Owner Review

I don't often write reviews but Flywheel really deserve it. I run two websites from the UK and Flywheel are probably the best hosting company I have ever used! Previously I used other big name host companies, one of which has a mascot that may or may not be an Alligator, they all were just fraught with issues, hard to use, old fashioned GUI's and just huge conglomerates that didn't give a monkeys about it's customers. Flywheel have always given me one to one service, have ALWAYS been able to answer my queries and I have 100% peace of mind that my website is secure, backed up and always up to date. When I first discovered them I got in touch and I scheduled a skype meeting and they couldn't have been more supportive. I transferred to them ASAP. To quote Chandler Bing, 'Bullets have left guns slower' than I moved my hosting to flywheel.

I cannot fault them. I really enjoy being on Flywheel.
Cheers!

Robert Glassman

I'm a web designer, not a developer. A few years ago, I nearly quit web design, because I'd make these beautiful WordPress websites, and within a month they'd be infected with popups, or slow to the point of being unusable.

Clients weren't happy, and I'd spent hundreds of dollars paying for malware cleanup, only to be reinfected days later. I originally was hosting on GoDaddy, and in the course of trying to find a solution I moved 20+ sites to:

HostGator
BlueHost
SiteGround
InMotion
and Dreamhost

None of them could help me with the malware issues I kept having, and - depending on the hosting company - support was either non-existent, broken English, or paid support only.

I moved all my sites over to Flywheel in a final attempt to keep my business open and... wow.

Flywheel migrated my 20+ websites over for free, and cleaned up all the malware in the process. For free. FOR FREE!!!

I've never had an infection since I've moved my sites there.
They do things I don't understand, but that no other hosting site I've been with does to harden the security of WordPress sites.

Their support team is also the best I've ever worked with, going well above and beyond their scope of responsibility to help me with tasks that really should be for a dev team. Example photo of a help ticket attached for reference of their awesomeness.

Flywheel was a game changer for me, and I can't recommend them enough.

Elyse H

Not ideal for small growing web companies. While the hosting is great in terms of speed and ease, it's offset by their pricing model and lack of customer service. Earlier this year we had to add a site to our plan, but it would require upgrading to the next tier. That next tier package for designers is LARGE increase from their starter plan. It's shady and silly that they don't offer an in-between package, especially in such strained economic times. However, they sell it to you by saying you'll have a dedicated account manager. And after nearly a year, I'm still not sure who mine is. And during the set up, it was weeks before I was even assigned one / communicated with. So in essence, I have to dig through emails because those dedicated account managers don't actually reach out and talk to customers.

The Account Manager didn't so much as check up on me when my plan was renewing... Which would have been helpful considering Flywheel somehow had the wrong email address on my account (what company doesn't verify emails these days?)-- and since I got other notifications from people at Flywheel regarding other things, I had no idea the email address was not valid. So I had a surprise FULL YEAR charge this month, and I did utilize customer service for a change. While they're trying to make it right, the whole experience just reminds me how many little details this company is missing... And those were the details that drew us here in the first place. Since our upgrade earlier this year, they've really just left a bad taste in my mouth and I caution anyone considering this company if you're a smaller web company.

Stephen Babcock

All of these people leaving five star reviews must be part of their commissioned referral network. If your website goes down, as lots of websites do, don’t try to call them. You can only talk to a sales person. You’re more than happy to take your money over the phone, but they’re not going to fix your website over the phone. If they get stumped answering questions in their ridiculous chat, they will just quit responding for hours. Submit a ticket, send a check, or send an email, but do not plan on real customer service. Go to another host with the telephone number with real people that answer it. Eventually got my website up, but not for days and several failed chats. Only after I emailed the "emergency team."

Justin Valla

This company has put my business in jeopardy. This promised and told me if I migrated to them that would be easy transition and they would do all of the migration.

I expressed multiple times to the sales rep Dillion, that I am just the owner I am not the developer and I did not want to mess up anything. He assured me that it would be a smooth process and I would not have to do anything but get the loggins.

It is now going on a week in my site and email have been down. Fly wheel also does not have anybody to talk to on the phone you have to go through their support ticket system which is horrific. It is non-responsive and all they do is send you article links and they do not help at all.

Once I started to migrate my site I learned that fly wheel is not a hosting company they do not provide any name servers, which the sales rep failed to mention.

He knew that I needed those services and I was trying to streamline into one place that could manage that. Once he close the deal and once I start to migration process, I had no help and I found out that they do not offer any name servers.

The hosting company asked why are you paying them when they don't offer hosting all they do is host your content so you would be paying twice in two different accounts opposite of what I wanted.

They also have provided low level support that I have documentation they provided wrong information on multiple occasions. The sales manager Ben Jackson was rude and would not give me his managers information to share my experience.

I would not recommend this company.

Jason Bean (Bnpositive)

I've been a Flywheel customer now for more than 4 years. I've been trying to think if I've had a single negative experience with anyone on their team in that time and I can't think of a single one. I also can't think of a particularly frustrating time where I've been trying to work with their system or fix a problem. These guys are great! That's all there is to it. If you've got a WordPress site and think you're saving money with some economy shared hosting plan, do yourself a favor and go ahead and let Flywheel migrate your site over to them for free. The savings you'll experience in less stress and concern and worry, will FAR OUTWEIGH the price difference. And if you're still not convinced reach out to me personally and I'll help you with any questions you may have.

Jeff Kahane

Exceptional service! Not only is the hosting effective and really built out for WordPress but the level of customer service is amazing. Their team is very fast to respond. very helpful at answering questions and is always there to give you pointers if you need them. I would highly recommend Flywheel for your Website hosting!

Falia Marketing

We tried several hosting through the years and we ended up sticking with flywheel for their amazing customer service that WORKS. They are available, helpfull and oftentimes, they go above and beyond what other hosting companies would not be helpfull. The hosting is also reliable with no downtime... I can't remember the last time we had one compared to all the bluehost, godaddy, hostgator .....
We first moved most of our websites to flywheel because of the japanese hacks. They offer to clean all websites from any malware which was amazing from their part. We are now hosting 100% of our sites on Flywheel. Can't recommend them enough.