Domain at CityCentre - Houston, Texas

Helen Turner

I would like to highlight my recent experience with Zoe. She arrived at the leasing office about 30 minutes before they opened and immediately sought to help me with my needs. Although I insisted on waiting until opening hours, she was ready to help me collect a package and address an inquiry regarding one of the shared workspaces. I was very impressed by her willingness to assist me. She is extremely courteous, patient, and professional, and I hope her superiors recognize her for going above and beyond.

In addition, I would like to compliment the maintenance staff. I reported minor wear-and-tear issues to maintenance. Within one business day of the each service request, they have arrived at my door with smiles and promptly fixed each issue. Even when they are tending to maintenance issues around the community, they are very warm, friendly, and welcoming.

salman mans

I recently leased an apartment at Domain at CityCenter and had a fantastic experience, thanks to CaeLoni, Jessica, and Elton. Their support in finalizing the lease made the process incredibly smooth. The location is wonderful, with great amenities and secure, gated parking. They showed me several apartments, helping me find the perfect one. Being new in Houston, their warm welcome, along with useful directions and recommendations, made my transition seamless. Highly recommend!

Adel Karam

When we moved in, the apartment had not been cleaned. The kitchen was filthy with food stains all over the cabinets and sticky floors. It took us three swifter mop pads, spraying and scrubbing, to get the floors clean. Both bathroom toilet tanks were leaking and it took three tries to get them fixed by the repair crew. Air filter was dirty. That took two and a half weeks to address. Spray nozzle on the kitchen sink was plugged. They replaced it with a used one that didn’t match. We asked them to replace that. They did, with another one that’s used and full of calcification that also doesn’t match the finish of the faucet.
I must say that the maintenance team who come out to make the repairs are always very nice and polite. This is a management issue not a people issue.
We expected a whole lot more than we got moving to this area at these prices.

Kayla

Lived at the lofts. Management is pretty nice and helpful. The apartments and utilities are very old and outdated. I also liked all of my neighbors, everyone was pretty respectful. Could definitely use a refresh since they charge the same as updated apartments in the city centre.

Chris Brandt

- Apartments are very poorly insulted - you can hear noises from the street, freeway, and ESPECIALLY the dog park.

- Very LOUD dogs in the park, and managers refuse to do anything about it

- Internet goes out at least once a month, and its impossible to get in touch with the internet provider

- Every 4 weeks maintencnce will enter your apartment (without permission) to check water pressure

- Garage is INSANELY difficult to park in. TRUST ME ON THIS. ASK THEM TO SHOW YOU THE GARAGE BEFORE YOU LEASE HERE.

It takes literally 5 minutes just to get out of the garage, and very tight spaces to park.

- Elevators constantly break down.

- Way too much security to get around the apartment. You need 2-3 apps just to go from your car to the apartment.

Regret moving here, don't trust the reviews. Many of these people who gave it 5 stars just toured the property, but have not stayed here.

EDIT: Leasing manager reached out promising to help, but ended up just ignoring my emails.

Issa Khoury

I recently moved into The Domain, and my experience has been excellent thanks to Kourtney, Oscar, and Elton as they have been incredibly helpful with the move-in process. From answering all my questions to ensuring everything went smoothly. The domain is a beautiful property with great management and leasing team.

Momin Garrouch

Think twice before moving in here.
Unfortunately I had to deal with some of the most dishonest people I’ve ever dealt with.
Been a resident here for about 4 years.
Upon moving out management decided to charge me almost $800 for “move out fees” despite leaving the apartment in a pristine condition.
Why would you charge someone a carpet cleaning fee if you already replaced it with a new one and already charged them for the new carpet?!
This is just one of many odd/unjustifiable charges. Luckily I have picture and video proof showing the excellent condition the unit was left in. This will eventually have to be settled in court.

Ajay kumar Gupta

it’s been almost a year living in this awesome community .
Leasing staff effort is highly appreciated for a smooth onboarding . All the leasing staffs and maintenance staffs are very kind and supportive .

I would like to specifically mention here about Oscar Duran and Kourtney Mujtabbaa. They both are wonderful human beings . Me being a newcomer in United States , whenever I visited to them, they listened to me with utmost patience & kindness and successfully resolved all my queries.
Both of them are very thorough in their professional conduct, which is highly appreciated.

Thank you Oscar and Kourtney for all your kind supports given to me .
I would also thank to Elton Valladares for his support .

Best wishes and regards,
Ajay Kumar Gupta